Do I need an access to a personal computer or mobile to use the CHILDTRAC Personal GPS System?

To use the Childtrac device you do not need a computer. But the Childtrac device sends data to the portal for alert managing and viewing the tracker location are accessible directly through a computer, tablet or smartphone, through a secured private access.


Do I need to sign any contracts or subscribe to an ongoing service plan to use the Childtrac Personal GPS System?

You only need to select the monthly plan that is best suited for your needs. No long terms agreement, it is a month to month terms. The Childtrac Solution is an all-in-one solution. We offer very affordable and flexible plans.


Are there any restrictions on Tracker/App usage? For instance, how many Instant Locates may I perform per day?

The only restrictions you have are related to your monthly communication plan.
Depending on the plan selected, each plan will have some limitation for SMS alerts and Instant location function as it uses limited SMS and voice communication per month. This device’s main function is for GPS locating and to speak to the child in case of an emergency. Soon we will have a mobile push notification with our new application coming this fall and this will reduce the amount of sms used. The plans are created for the above purposes and are usually sufficient. If not, the plan can be tailored to your requirements, etc.


Where can I use my Childtrac Personal GPS tracker?

The Childtrac Solution works together with the Rogers IoT network using a private cellular communication and GPS satellites. The Childtrac solution can be used anywhere on the in Canada where you can receive both a cellular and GPS signal. If you want to use the device outside of Canada, you must contact us to advise where and if we can arrange a proper sim card communication plan for that destination.


Can I use my landline to receive messages from my Childtrac Tracker?

No. A regular landline is not able to receive text messages or emails alert. However, you may use a landline number for the tracker SOS 2-way calling and you can call the device directly if you are configured as the trusted phone number in your portal, if not you will not be able to communicate with the device. This is for security reason, only authorized person (which you select) can call the device directly.


Can I call the tracker from my cell phone?

YES as long as you are listed in the authorized phone numbers. You can call the tracker from your cell phone or landline. From a PC, if you have been provided with a User credential from the account owner, and if you have a microphone or speaker enabled, you will be able to access and call the tracker directly, listen in or speak to the person wearing the tracker. This is to assure a direct and private communication with this person.


Will the Childtrac System work with any cell phone carrier?

NO, The Childtrac device and solution uses the latest technology and uses the IoT communication protocols with certified and accredited carriers. Childtrac is an accredited with Rogers IoT communication for Canada. This is why we provide a custom communication plans that are certified and works with our system.


What is IoT?

The Internet of Things (IoT) is the inter-networking of physical devices, (also referred to as "connected devices" and "smart devices"), with embedded electronics, software, sensors, actuators, and network connectivity which enable these objects to securely collect and exchange data without requiring human-to-human or human-to-computer interaction.


What is IoT device?

IoT is short for the Internet of Things. The Internet of Things (IoT) refers to the ever-growing network of physical objects that feature an IP address for internet connectivity, and the communication that occurs between these objects and other Internet-enabled devices and systems.


What is an IoT platform?

The IoT platform or portal is a suite of components that enable: Deployment of applications that monitor, manage, and control connected devices. Remote data collection from connected devices. Independent and secure connectivity between devices. Device/sensor management.


What is the advantage of having the Childtrac weWatch™ developed with an IoT technology?

It is the most secure communication of data, for transferring GPS location via a cellular network to an IoT platform or portal. Since the device has a dedicated private number and IP address. As unlike regular cellular communication which are consumer grade public communication. Voice and SMS are more expensive on an IoT solution, this is why some SMS & Voice are limited, but the most secured. Since we are dealing with the security of children we wanted to be the latest and most secure communication.


What kind of phone is required to view Childtrac maps?

Any smartphone iOS, Android mobile, tablet or pc with data enable to view and manage the tracker through the web portal on google map.


Will the Childtrac System work outside my home country?

It depends on what plan you have. The plans that we offer for Canadian customer are a National wide Canadian plan. If you go to the US there can be roaming charges when you use some functionalities. Please contact us if you are travelling so we can recommend a proper solution.


Can I use my Childtrac Web portal to track more than one Childtrac Tracker at a time?

Yes absolutely, if you many children, there is no limit to the number of Trackers that can be added to your Childtrac web Client portal. You can also create groups within the portal and view multiple trackers on a map at the same time.


Do I need to pay additional fees to track multiple Trackers on my smartphone?

No. There are no extra fees to tracker multiple devices. The portal access is included with your monthly package.


How accurate are the CHILDTRAC GPS location reports?

GPS accuracy is somewhat dependent upon geographic and atmospheric conditions. Your CHILDTRAC Tracker is always accurate to within a range of 5-20 meters (65.7 feet). 90% of the time, location reports will have an accuracy of within 5 to 10 meters (16.4 to 32.8 feet).


I am a Francophone. Is there a French version of the Tracker and the Web portal?

Yes. The portal is offered in many languages, you can select and set the language of your choice for your portal.


How do I turn my CHILDTRAC Tracker off?

To turn the Tracker off you go in the setting of the device, please contact us and we will provide instruction procedure. But we recommend that you never turn it off so you don’t forget to turn it on.


What are the dimensions of the CHILDTRAC Tracker?

The CHILDTRAC device is small. 46 x 36 x16 mm. Weight: 40g (1.4 oz.)


How long will my CHILDTRAC Tracker's battery last?

Depending on your voice usage and if you travel by walking or car, a single, full battery charge will provide up to 12 hours. You can view the battery % status directly on the weWatch or you can set the % of the Battery Monitor feature to send an alert by email when your battery needs charging.


Should I wait for the Tracker's battery to fully deplete before I charge it?

No. There is no need to wait for the battery to fully deplete before recharging it. In fact, we recommend that you charge your Tracker's battery once daily (usually at the end of the day) to ensure a full charge and uninterrupted peace of mind the following day. (like you would do for your Cell)


Do I have to log in to a website or contact customer support to make Tracker configuration changes?

For some options, yes. Some basic functionalities of the CHILDTRAC portal may be accessible by you via your client access. If you want to modify other functionalities, you will need to contact us in order to correctly do this setting at no cost.