FAQ (Frequently Asked Questions)


YOUR QUESTIONS, your answers

Does this work in the USA?

Yes of course, currently we service North America. 

I live in Costa Rica, will this work here?

Yes we have global communication sim card plan

What currency is the website?

The currency on the Childtrac website is in USD dollars, since we service many countries, this is easier to manage and keep pricing stable. If you are from Canada, you can visit our Canadian web site at childtrac.ca  

What do we need to do when we receive the new GPS watch?

Not much! We configure the basic setting for  the Kids Smart GPS watch or the G-401 devices for you, based on your needs. When you receive your new device, the most complicated setup are done. 

Do I have to pay any set up fees?

No there is no set up fees or change fees. We offer a turn-key solution. 

Do I need to pay for the monthly subscription if I do not use the device?

Whether you use your device or not you will be charged for the subscription on a monthly basis, the subscription is based on Active or not active status not on usage basis. If you do not send us an advance notice of suspension or cancellation, prior the payment date, payments will continue to be taken as the service is still active. (if you don't use your cellphone for a month, will you still be charged by your mobile company? yes) it is the same for our devices. Even though we do not have any  long term contract it is a month to month subscription and you need to advise us prior your next payment.

Is it a separate 3G coverage? Does it share any data from my cell phone provider?

The Childtrac Kids Smart GPS Watch is a standalone solution, it has its own sim card and phone number, it is provisioned by us, based on the chosen plan, it is not sharing any data with your phone. 

Will the Childtrac solution work with any cell phone carrier?

NO, The Childtrac Kids Smart GPS watch solution uses the latest technology and uses our IoT communication protocols with certified and accredited carriers. AT&T and T-Mobile

Where can I use my Childtrac Personal GPS tracker?

The Childtrac GPS tracking devices works anywhere where there is a  AT&T or T-Mobile cellular network  GPS satellites connection.  If you plan to use the device outside of the USA, please advise and we will provide a global plan. * Voice calls may be restricted.

Will it work effectively in a rural location? 

It all depends on the location, we always verify your location when we receive your order, and if there are cellular towers that is covered by our carriers, then it works. If not, we may recommend another GPS tracking device solution that best fit your location.

Will the call feature work inside buildings?

Yes, the Kids Smart GPS watch call feature works inside and outside where there is a cellular network.  

Will the device locate inside a building?

NO GPS Satellite signals do not enter inside building. It can only capture lat long coordinates when the Kids Smart GPS watch device is outside. It will provide the last know detected location, based on its frequency reporting, before entering a building. Technology is just not  available yet!

Is the Childtrac 3G GPS smart watch waterproof?

Yes all our new 3G watches and G-401 devices are waterproof rating, we have other products that are waterproof.  IP67 ratings.

How accurate is the 3G GPS smart watch?

The Satellite precision is based on the product GPS antenna. Most types of GPS devices have an approximate 5-20 meters precision, and it depends on location environment, weather conditions and cellular connection strength. When not satellite can be detected it can detect via LBS (cell tower triangulation) this is less precise about 100 meters.

Sometimes I get a location report that is way off course and then comes back normal why is this?

This is a popular question! This is called Drifting. Since the GPS antenna inside the Childtrac Kids Smart GPS watch is always trying to capture satellite information, it sometimes gets a wrong or invalid data and this will trigger a false location on map.  But with constant monitoring by the GPS device, a few minutes later will correct this data and display the more accurate location.

Explanation of Drifting: 

The GPS signal comes from a network of satellites in orbit. All those satellites do is broadcast the time. Your unit then calculates your location based upon the difference between it's time and the signaled times. Satellites at a low relative altitude to your position, buildings between you and the satellites, the number of satellites overhead, and even heavy cloud cover can affect the outcome of the calculation.  READ MORE ON DRIFTING BELOW

More questions about the Childtrac Kids Smart GPS watch, the G-401 GPS tracking device or accessories, let us know, via chat or email at support@childtrac.com

Need Help? Chat with us



Why GPS drift ?

1. GPS positioning principle

To understand this problem, first of all, we should understand the GPS positioning principle. From a mathematical point of view, it is the space known three positions, and you go to the relative distance of these three, find your location, which is three-dimensional geometry in a very simple question, it is the mathematical principles of GPS.

Correspond to the actual application, the known three position, the heavenly three satellites, since the satellite is in accordance with “Ephemeris” precision operation, so it is the position at a time we can know, which meets the mathematical principles problem solving in the first condition; the second condition is that you need to know to three satellites relative distance, the satellite launch specific radio signal, your GPS receiver signals received later than this time difference, because the radio propagation speed is known, so by this time difference can be calculated relative to the distance you satellites. Both conditions are met; your position will come out. More than just a simple description for GPS principles, practical application is much more complicated, in fact achieve the 3D positioning requires at least four satellites, the extra one is used to the timing. Friends who are interested can access relevant information to satisfy your curiosity.

2. Drift Caused Reason

Understand the principle of GPS positioning, we find that although the mathematical principle is very simple, but to achieve two known conditions through physical means, is a very complicated matter. First, the satellite in the sky, who can not guarantee that it is in their own orbit without any little mistake, there will always be more or less deviation. Secondly, your GPS receiver can not install a cesium atomic clock, the propagation velocity of radio waves is about 300,000 kilometers per second, a simple calculation if the time error of .00001 seconds, you will find that how much the distance difference is? Even if there is no time error, the propagation of radio waves in the air is affected by many factors, such as weather. The impact of the above is not the most important issue, more important reason is how much satellite signals influence you can receive. GPS signals are very weak and the receiver is so small a ceramic antenna, you expect to have any good effect? So if there’s something blocking it, you will not receive the signal, even if you received a eight or ten strong satellite signal, will it be very accurate yet? Definitely, if you happen to catch the ten satellites are tied into a bunch of meetings, or arranged in a neat team came home from school, you miserable.

The position of the satellite is also a very important factor for positioning accurate. Good condition is a strong signal of the satellite equilateral triangle state distribution in the three sky corner, the relative distance is as large as possible, is not in approximate a straight line, this is the mathematical principles GPS decision. The above-mentioned, also only uncontrollable technical error, a “disaster” category, since ancient times, “Act of God” is never inseparable from the “man-made”, when the level of technological development has been enough of these errors are reduced low, you will find another very embarrassing question is: somebody simply do not want you to get such a high accuracy. As you know, civilian and military GPS receiver frequency is not the same, there are scrambling civilian, is dedicated to give you trouble with!

Too many factors influence the positioning accuracy of GPS, it leads calculating per second coordinate position are different when you stand stationary. When these points together into line, you see no longer smooth running track, but the mess people are very worried, which is drift that we usually discussed


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